Getting to Know Your Solar System
UNDERSTANDING SOLAR
THERE IS LITTLE TO NO MAINTENANCE WITH OUR PV SYSTEMS, THEY ARE DESIGNED TO WITHSTAND THE ELEMENTS AND PROVIDE YOU YEARS OF CLEAN POWER GENERATION.
The solar panels are impact resistant, the racking hurricane rated, and roof attachments flashed. But occasionally your inverters may need some attention. The inverters are power conditioning devices between your solar panels and the grid, they convert DC electricity to AC. They report to the IQ Envoy which uploads to Enlighten for you to view your system online.
SOLAR INTERCONNECTION
YOUR SOLAR INTERCONNECTS TO THE UTILITY GRID BY YOUR POWER METER/BREAKER PANEL WITH 2 – 3 BOXES THAT CONTAIN THE DISTRIBUTION EQUIPMENT AND IQ ENVOY.
Smaller systems will look similar to this (8 – 17 kW)
(18 kW & up)
INSIDE THE UTILITY DISCONNECT
THE UTILITY DISCONNECT IS FUSED TO HELP PREVENT ANY POWER SURGES OR VOLTAGE RISES FROM GRID. A LICENSED ELECTRICIAN CAN TEST THE FUSES USING A VOLTAGE PEN AVAILABLE AT HOME DEPOT, LOWES, OR AMAZON.
1. The disconnect is on.
2. We touch the voltage pen to the 4 ends of the fuses.
3. The pen should light up @ each end.
If the pen doesn’t light at an end, the fuse is bad and needs replacing.
INSIDE THE COMBINER PANEL
THE INVERTERS ARE PROTECTED USING BREAKERS, THESE BREAKERS SHOULD BE SEATED FIRMLY IN THE ON POSITION WITH WIGGLE TOWARDS THE ON POSITION.
When in doubt turn off firmly and back on.
IQ ENVOY
THE IQ ENVOY, IN NORMAL OPERATION WILL HAVE 3 GREEN LIGHTS ON.
IQ ENVOY LIGHTS
HERE IS A CHART TO INTERPRET YOUR ENVOY’S BEHAVIOR.
For more information or support regarding Enphase visit
community.enphase.com
Or call
(877) 797-4743
SERVICE & SUPPORT
FOR MANUFACTURE SUPPORT OR QUESTIONS.
FREQUENTLY ASKED QUESTIONS
Keep your Wifi network and password the same so your solar system won’t lose web connectivity. Or a service tech can reconfigure the communication for a service charge of $250.
You will need to change the network settings on the Envoy;
Tech Support = (877) 797-4743
https://enphase.com/sites/default/files/downloads/support/IQ-Envoy-Manual-ENUS.pdf
Or a service tech can do it for a service charge of $250.
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
Of course! Here are some resources for customer support;
Enphase = https://enphase.com/en-us/support/contact-support
Phone = (877) 797-4743
